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Delivery and postage charges

We comply with the UK Distance Selling regulations for consumer protection. A contract exists between us as soon as we have accepted your order, dispatched your goods and taken payment. The contract is subject to English law. Click here for more information on our Terms and Conditions.

Prices, Payment and Taxes

All prices are shown in pounds sterling (£) and include UK VAT at the current rate. Customers from elsewhere in the EU will be charged VAT.

Customers outside the EU are not subject to UK VAT which will therefore not be charged. You may need to pay import duties, depending where you live.

Postage, packaging and delivery information

Because wool is bulky and the pricing is based on the volume of the package, 500gm is considered by the Post Office as weighing 1kg.

We aim to send goods as quickly as possible, normally within 5 working days. Special next day delivery (depending on location in the UK) can be arranged for urgent parcels, provided we have the order by telephone before midday and the wool is in stock.

We will let you know the cost of Express Delivery when you place your order.

UK postal charges (including VAT):

• Parcels up to 500 g in weight = £6.00
• Parcels from 500 g – 1 kg weight = £9.60
• Parcels from 1 kg – 2 kg weight = £13.20
• Parcels from 2 kg to 5 kg = £16.80

P&P Overseas orders

Please call or email us for a quote.

Returns

You are entitled to give notice that you wish to cancel your order and return goods for refund or exchange within 14 days of receipt provided that they are unused, in saleable condition with original labels and in their original packaging. You should notify us in writing of this, either by post or by email.

We will accept the return of the goods up to 21 days from receipt and will arrange for refunds within 30 days of your notice of cancellation.

We will not arrange refunds unless the goods are returned in saleable condition and we do not refund the postage for sending or returning goods.



 
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